Warranty
WARRANTY
Enjoy peace of mind knowing that purchasing your Hayward products from an authorized seller will ensure that you receive knowledgeable product performance and application insights along with warranty support if you ever need it.
June 30, 2023 NOTICE: Any applicable warranty coverage for a product shall not commence prior to the delivery date of that product notwithstanding anything stated elsewhere to the contrary.
September 11, 2020 NOTICE: Because Hayward cannot control the quality of products sold by unauthorized sellers, our limited warranties apply only to a product that was purchased from Hayward or a Hayward authorized seller, unless otherwise prohibited by law.
Enjoy peace of mind knowing that purchasing your Hayward products from an authorized seller will ensure that you receive knowledgeable product performance and application insights along with warranty support if you ever need it.
June 30, 2023 NOTICE: Any applicable warranty coverage for a product shall not commence prior to the delivery date of that product notwithstanding anything stated elsewhere to the contrary.
September 11, 2020 NOTICE: Because Hayward cannot control the quality of products sold by unauthorized sellers, our limited warranties apply only to a product that was purchased from Hayward or a Hayward authorized seller, unless otherwise prohibited by law.
Need Warranty Support?
To schedule warranty service or repair, please contact the place of purchase or the nearest Hayward authorized service center, which you can find here. You can also reference the product owner’s manual for complete warranty details.
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PRODUCT SUPPORT
We are here to help with all of your Hayward Pool Products. Get support by contacting us online.
WARRANTY INFORMATION
HAYWARD OFFERS 3 TYPES OF WARRANTY COVERAGE: EXPERT LINE WARRANTY, HAYWARD REWARDS WARRANTY, AND OPEN LINE WARRANTY.
EXPERT LINE WARRANTY
Expert Line products are approved for sale only via brick-and-mortar locations. They qualify for Parts and Labor coverage.
HAYWARD REWARDS WARRANTY
Hayward Rewards dealers can offer extended warranty coverage to customers who purchase one or more Expert Line products.
OPEN LINE WARRANTY
Open Line products are approved for sale online and via brick-and-mortar locations. This includes W3 Model #s, Replacement Parts, White Goods, and Accessories. Warranty coverage for Open Line In-Ground products does not increase when sold via brick-and-mortar location, sold by a Hayward Rewards dealer, or installed by a professional.
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All Products* Exceptions listed below |
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| In Ground | Above Ground | |||||||
| Standard | Totally Hayward® | Standard | Totally Hayward® | |||||
| Parts | Field Labor | Parts | Field Labor | Parts | Field Labor | Parts | Field Labor | |
| 3 Yrs | 1 Yr | 3 Yrs | 2 Yrs | None | 3 Yrs | None | ||
| Addt'l Warranty Coverage Details | In Ground | Above Ground | |||||||
| Standard | Totally Hayward | Standard | Totally Hayward | ||||||
| Automation & Sanitization | |||||||||
| UV & O3 | Lamps, and quartz and stainless steel sleeves are covered for 1 year parts only. | None | |||||||
| Chemistry Probes | 1 year parts & field labor coverage when part of an original system | None | |||||||
| OmniPL® Retrofit Kit | 3 years parts & 1 year field labor coverage | None | |||||||
| Solar Control | 3 years parts & 1 year field labor coverage | None | |||||||
| Control Accessories | 1 year parts only when purchased individually. 3 years parts and 1 year field labor coverage when part of an original system. | None | |||||||
| Standard Salt Cells | 3 years parts only when purchased individually. | ||||||||
| ‘W’ Salt Cells | 1 year parts only | ||||||||
| Cleaners | |||||||||
| Suction | 2 Years. | 1 Yr In-store labor only. | 2 Years. | 2 Yr In-store labor only. | 1 Year | None | 2 Years | None | |
| Pressure | 2 Years. | 1 Yr In-store labor only. | 2 Years. | 2 Yr In-store labor only. | N/A | ||||
| All cleaners | Bottom skirts, debris bags, discs, flaps, footpads, hammers, shoes, sweep hose rollers, tires, and wings are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||||||||
| Filters | Cartridges, fingers, grids, o-rings, and pleated filter elements are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||||||||
| Heaters | No Additional Warranty | 1 year field labor coverage. | |||||||
| Heating elements and o-rings are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | |||||||||
| Lights | J&J VÜ Retro light, for in-ground pools, is covered for 2 years parts and labor. Light bulbs are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||||||||
| Pumps | Basket-Strainers, o-rings, and pump seals are normal wear items that are not eligible for extended warranty coverage and are covered for manufacturing defects only, which normally appear within 30 days of installation. | ||||||||
| Sollos® Landscape Lighting | Please reference Sollos warranty matrix. | None | |||||||
| Water Features | None | 3 years parts and 1 year field labor coverage. | None | ||||||
| Exceptions | In Ground | Above Ground | |||||||
| Standard | Totally Hayward | Standard | Totally Hayward | ||||||
| Parts | Labor | Parts | Labor | Parts | Labor | Parts | Labor | ||
| Heat Pumps(All) | |||||||||
| 5 Years* | 2 Years | 5 Years* | 3 Years | 2 Years* | 1 Year | 3 Years* | 1 Year | ||
| *Titanium tube 10 years. | *Titanium tube 5 years. | ||||||||
| Robotic Cleaners | |||||||||
| 3 Years* | 1 Year | 2 Years | |||||||
| *Excludes filters. | N/A | ||||||||
| Open Line Products | |||||||||
| 1 Year* | None | 1 Year* | None | 1 Year* | None | 1 Year* | None | ||
| *Salt chlorination cells are covered for 3 years parts only. TracVac® cleaners are covered for 2 years parts only. | *Salt chlorination cells are covered for 3 years parts only. | ||||||||
| Additional warranty coverage details: Warranty applies only to products that were purchased from Hayward or Hayward authorized sellers. Hayward reserves the right to reject warranty claims for any product purchased from unauthorized sellers, including unauthorized internet sites. | |||||||||
| Open Line Products: Are approved for sale online and via brick-and-mortar locations. This includes W3 SKUs, Replacement Parts, White Goods, and Accessories. Warranty coverage is for parts only. Exception: Paramount and J&J/Sollos products qualify for Open Line sales but retain their standard warranty terms. | |||||||||
| 2025 Purchased Replacement Parts Warranty | |||||||||
| Products | Warranty Terms | ||||||||
| White goods, plastic goods, light bulbs, fuses, and wearable items. Examples: Skimmer components, fittings, valves, baskets, plastic cleaner parts, main drain frames and grates, cartridges, and pump seals. | 6 months parts warranty only. No labor coverage. | ||||||||
| Items that either: Require electricity to operate, interface with electrical components or are comprised of more than 50% metal. Examples: Gas heater and heat pump exchangers, temperature and pressure sensors, VSP drives, pump motors, blowers, fan motors, compressors, robotic cleaner motors and power supplys, circuit boards, flow-switches, UV lamps, and keypads. | 1 year parts warranty only. No labor coverage. | ||||||||
| XE series Power Ends and single speed Super Pump® TEFC motors | 2 years parts warranty only. No labor coverage. | ||||||||
| OmniPL Retrofit Kit | 3 years parts warranty and 1 year labor coverage. | ||||||||
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DOWNLOAD - 2024 PDF(opens in a new tab)(opens in a new tab)(opens in a new tab) 2023 Expert Line Warranty PDF |
DOWNLOAD - 2025 PDF(opens in a new tab)(opens in a new tab)(opens in a new tab) 2024 Expert Line Warranty PDF |
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All Products |
In Ground (W3 SKUS) | Above Ground (W3 SKUS) |
| Parts Only | 1 Year* | 1 Year* |
| *Salt chlorination cells are covered for 3 years parts only. TracVac® cleaners are covered for 2 years parts only. | *Salt chlorination cells are covered for 3 years parts only. |
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DOWNLOAD - 2024 PDF(opens in a new tab)(opens in a new tab)(opens in a new tab) 2024 Open Line Warranty PDF |
DOWNLOAD - 2025 PDF(opens in a new tab)(opens in a new tab)(opens in a new tab) 2025 Open Line Warranty PDF |
| PUMPS | 2025 | 2024 | 2023 | |||
| Parts | Labor | Parts | Labor | Parts | Labor | |
| HCP 4000 Pumps | 1 Year* | 1 Year* | 1 Year* | |||
| HCP 3000 Pumps | 3 Years** | 3 Years* | 1 Year* | 3 Years* | 1 Year* | |
| HCP 3000 Pumps (VSP Model) | 3 Years** | 3 Years** | 3 Years** | |||
| HCP 2500 Pumps (TriStar® VS C) | 3 Years** | 3 Years** | 3 Years** | |||
| HCP 2000 Pumps (3 Phase) | 3 Years | 3 Years* | 3 Years* | |||
| HCP 2000 Pumps (Single Phase) | 3 Years | 1 Year* | 1 Year* | |||
| *2 years when paired with a HCP Variable Frequency Drive. | *Pump/motor failures may be repaired or exchanged across the counter in first year. | |||||
| **Warranty is 4 years parts and labor when installed on a residential application. Seals and O-rings, for all pumps, are covered for manufacturing defects only, which normally appear within 30 days or less of installation. | ||||||
| HCP Variable Frequency Drive | 1 Year* | 1 Year* | 1 Year* | |||
| *2 years when installed with a Hayward pump. | ||||||
| FILTERS | 2025 | 2024 | 2023 | |||
| Parts | Labor | Parts | Labor | Parts | Labor | |
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HCF Commercial Sand Filters
(HCF230C, 234C, 236C, 336C, 342C, 348C, 455C, 663C) |
5 Years* | 1 Year | 5 Years* | 1 Year | 5 Years* | 1 Year |
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HCF Cartridge Filter
(HCF7030C) |
3 Years* | 1 Year | 3 Years* | 1 Year | 3 Years* | 1 Year |
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HCF Filter Accessories
(Multiport Valve Kits: HCV2575C, 275, 275C, 375, 375C, 375KIT, 475C) |
1 Year** | None | 1 Year** | None | 1 Year** | None |
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*Failures directly to the tank body will be allowed for across the
counter exchange. All other components field repair.
**Multiport Valves are covered for factory defects only. |
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| GAS HEATERS | 2025 | 2024 | 2023 | |||||
| Parts | Labor | Parts | Labor | Parts | Labor | |||
| Universal H-series ASME Heater | 3 Years | 3 Years | 3 Years | |||||
| CHLORINE GENERATOR & UVO3 SYSTEMS | 2025 | 2024 | 2023 | |||||
| Parts | Labor | Parts | Labor | Parts | Labor | |||
| Saline C® 2.0 Salt Chlorine Generator | 2 Years* | None | N/A | N/A | ||||
| Saline C® 6.0 & 11.0 Salt Chlorine Generators | 2 Years* | None | 2 Years** | None | ||||
| *Salt cells carry an 18 month parts warranty. | ||||||||
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HydroRite UVPVC (HYR150, 150L4, 400, 400L4, 75, 75L4) |
1 Year* | None | 1 Year* | None | 2 Years** | None | ||
| *UV lamps, UV sensor, quartz sleeves and stainless steel sleeves are covered for 6 months only. | ||||||||
| ROBOTIC CLEANERS | 2025 | 2024 | 2023 | |||
| Parts | Labor | Parts | Labor | Parts | Labor | |
| All Robotic Electric Cleaners | 2 Years* | 2 Years* | 2 Years* | |||
| *Filters excluded. | ||||||
| CHEMISTRY CONTROLLERS | 2025 | 2024 | 2023 | |||
| Parts | Labor | Parts | Labor | Parts | Labor | |
| CAT® Series Automated Chemistry Controllers | 5 Years* | 5 Years* | 5 Years* | |||
| HCC Series Automated Chemistry Controllers | 3 Years** | 1 Year | 1 Year | |||
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*Flow switches, fittings, accessories, and wearable items are limited to 1 year from the date of install. pH and ORP probes/sensors limited to 26 months from date of install.
First character = month, and Second character = year. (Example, C9 = March 2009 manufacture date.) **Flow switches, fittings, accessories, wearable items, and pH and ORP probes/sensors limited to 1 year from date of install. |
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| MISCELLANEOUS COMMERCIAL PRODUCTS | 2025 | 2024 | 2023 | |||
| Parts | Labor | Parts | Labor | Parts | Labor | |
| CrystaLogic® & ColorLogic® LED Lighting | 3 Years | 1 Year | 2 Years | None | 1 Year | None |
| PureWhite® & ColorSplash® LED Pool & Spa | 3 Years | 1 Year | 2 Years | None | 1 Year | None |
| Flow Control | 1 Year | None | 1 Year | None | 1 Year | None |
| White Goods (Skimmers and Suction outlets) | 1 Year | None | 1 Year | None | 1 Year | None |
| Water Features (Deck Jet, Bubbler, Sheer, WaterBowls) | 1 Year | None | 1 Year | None | 1 Year | None |
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DOWNLOAD - 2024 PDF(opens in a new tab)(opens in a new tab)(opens in a new tab) 2024 Commercial Warranty PDF |
DOWNLOAD - 2025 PDF(opens in a new tab)(opens in a new tab)(opens in a new tab) 2025 Commercial Warranty PDF |
| PRODUCTS | WARRANTY TERMS |
| White goods, plastic goods, light bulbs, fuses, and wearable items. Examples: Skimmer components, fittings, valves, baskets, plastic cleaner parts, main drain frames and grates, cartridges, and pump seals. | 6 months parts warranty only. No labor coverage. |
| Items that either: Require electricity to operate, interface with electrical components or are comprised of more than 50% metal. Examples: Gas heater and heat pump exchangers, temperature and pressure sensors, VSP drives, pump motors, blowers, fan motors, compressors, robotic cleaner motors and power supplys, circuit boards, flow-switches, UV lamps, and keypads. | 1 year parts warranty only. No labor coverage. |
| XE series Power Ends and single speed Super Pump® TEFC motors. | 2 years parts warranty only. No labor coverage. |
| OmniPL® Retrofit Kit | 3 years parts warranty and 1 year labor coverage. |
|
DOWNLOAD - 2023 PDF (opens in a new tab) (opens in a new tab)(opens in a new tab) 2023 Replacement Parts Warranty PDF |
DOWNLOAD - 2024 PDF (opens in a new tab) (opens in a new tab)(opens in a new tab) 2024 Replacement Parts Warranty PDF |
DOWNLOAD - 2025 PDF (opens in a new tab) (opens in a new tab)(opens in a new tab) 2025 Replacement Parts Warranty PDF |
| J&J ELECTRONICS ALL PRODUCTS | ||||||||
| In Ground | Above Ground | |||||||
| Standard | Hayward Rewards® | Standard | Hayward Rewards® | |||||
| Parts | Field Labor | Parts | Field Labor | Parts | Field Labor | Parts | Field Labor | |
| 3 Yrs* | 1 Yr* | 3 Yrs* | N/A | |||||
| * J&J VÜ Retro light is covered for 2 years parts and labor. | ||||||||
| SOLLOS ALL PRODUCTS | ||||||||
| PARTS | ||||||||
| 5 Years* | ||||||||
*Warranty coverage details:
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| Additional warranty coverage details: Warranty applies only to products that were purchased from Hayward or Hayward authorized sellers. Hayward reserves the right to reject warranty claims for any product purchased from unauthorized sellers, including unauthorized internet sites. | ||||||||
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DOWNLOAD - 2025 PDF (opens in a new tab)(opens in a new tab)(opens in a new tab) 2025 J&J Electronics™ & Sollos® Landscape Lighting Warranty Terms |
Hayward Pool Products, Inc., warrants the components of this product to be free from defects in materials and workmanship during the warranty period.
The limited warranty excludes damage from freezing, negligence, improper installation, improper use or care, Acts of God or as specified in installation and operations manual. Parts that fail or become defective during the warranty period shall be repaired or replaced, at our option.
Proof of purchase is required for warranty service. In the event proof of purchase is not available, the manufacturing date of the product will be the sole determination of the purchase date.
To obtain warranty service, please contact the place of purchase or the nearest Hayward Authorized Service Center. For assistance on your nearest Hayward Authorized Service Center, please visit us at https://hayward.com/dealerlocator.
Hayward shall not be responsible for cartage, removal, repair or installation labor or any other such costs incurred in obtaining warranty replacements or repair.
The Hayward Pool products warranty does not apply to components manufactured by others. For such products, the warranty established by the respective manufacturer will apply.
The express limited warranty above constitutes the entire warranty of Hayward Pool Products with respect to its pool products and is in lieu of all other warranties expressed or implied, including warranties of merchantability or fitness for a particular purpose. In no event shall Hayward Pool Products be responsible for any consequential, special, or incidental damages of any nature.
Some states do not allow a limitation on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Hayward Industries, 1415 Vantage Park Dr., Suite 400, Charlotte, NC 28203
*Supersedes all previous publications
