WARRANTY
Enjoy peace of mind knowing that purchasing your Hayward products from an authorized seller will ensure that you receive knowledgeable product performance and application insights along with warranty support if you ever need it.
Enjoy peace of mind knowing that purchasing your Hayward products from an authorized seller will ensure that you receive knowledgeable product performance and application insights along with warranty support if you ever need it.
Need Warranty Support?
To schedule warranty service or repair, please contact the place of purchase or the nearest Hayward authorized service center, which you can find here. You can also reference the product owner’s manual for complete warranty details.
REGISTER A PRODUCT
Register your Hayward equipment now to receive a 90 day extended warranty, expert advice, rebate offers & more.
PRODUCT SUPPORT
We are here to help with all of your Hayward Pool Products. Get support by contacting us online.
WARRANTY INFORMATION
HAYWARD OFFERS 3 TYPES OF WARRANTY COVERAGE: EXPERT LINE WARRANTY, TOTALLY HAYWARD WARRANTY, AND OPEN LINE WARRANTY.
EXPERT LINE WARRANTY
Expert Line products are approved for sale only via brick-and-mortar locations. They qualify for Parts and Labor coverage.
TOTALLY HAYWARD WARRANTY
Totally Hayward dealers can offer extended warranty coverage to customers who purchase one or more Expert Line products.
OPEN LINE WARRANTY
Open Line products are approved for sale online and via brick-and-mortar locations. This includes W3 Model #s, Replacement Parts, White Goods, and Accessories. Warranty coverage for Open Line In-Ground products does not increase when sold via brick-and-mortar location, sold by a Totally Hayward dealer, or installed by a professional.
| All Products* | In Ground | Above Ground | ||||||
| Standard | Totally hayward | Standard | Totally hayward | |||||
| Parts | Labor | Parts | Labor | Parts | Labor | Parts | Labor | |
| 3 Yrs* | 1 Yrs* | 3 Yrs* | 2 Yrs | None* | 3 Yrs | None* | ||
| Exceptions | In Ground | Above Ground | ||||||
| Standard | Totally Hayward | Standard | Totally Hayward | |||||
| Parts | Labor | Parts | Labor | Parts | Labor | Parts | Labor | |
| Heat Pumps(All) | ||||||||
| 5 Yrs* | 2 Yrs | 5 Yrs* | 3 Yrs | 2 Yrs* | 1 Yr | 3 Yrs* | 1 Yr | |
| Robotic Cleaners | ||||||||
| 3 Yrs* | 1 Yr | 2 Yrs | ||||||
| Open Line Products | ||||||||
| 3 Yrs | None | 3 Yrs | None | 2 Yrs* | None | 3 Yrs | None | |
| * Refer to PDF for more details | ||||||||
All ProductsParts / Labor |
|||
| In Ground | Above Ground | ||
| Standard | 3 Yrs* / 1 Yr* | 2 Yrs / None* | |
| Totally Hayward | 3 Yrs* | 3 Yrs / None* | |
Heat Pumps(All)Parts / Labor |
|||
| In Ground | Above Ground | ||
| Standard | 5 Yrs* / 2 Yrs | 2 Yrs* / 1 Yr | |
| Totally Hayward | 5 Yrs* / 3 Yrs | 3 Yrs* / 1 Yr | |
Robotic CleanersParts / Labor |
|||
| In Ground | Above Ground | ||
| Standard | 3 Yrs* | 1 Yr | |
| Totally Hayward | 3 Yrs* | 2 Yrs | |
Open Line ProductsParts / Labor |
|||
| In Ground | Above Ground | ||
| Standard | 3 Yrs / None | 2 Yrs* / None | |
| Totally Hayward | 3 Yrs / None | 3 Yrs / None | |
| * Refer to PDF for more details | |||
| All Products | In Ground | Above Ground | ||||||
| Parts Only | 3 Yrs | 2 Yrs* | ||||||
| * Salt chlorination cells are covered for 3 years parts only | ||||||||
| Parts | Labor | |
| Pumps | 1-3 Yrs* | |
| Filters | 3-5 Yrs* | 1 Yr |
| Filter Accessories | 1 Yr* | None |
| Commercial Robotic Cleaners | 2 Yrs* | 2 Yrs* |
| Gas Heaters | 3 Yrs | |
| Chlorine Generator | 2 Yrs* | |
| UVO3 Systems | 1 Yr* | None |
| Commercial Chemistry Controllers | 1-5 Yrs* | |
| Misc Commercial Products | 1 Yr | None |
| * Refer to PDF for more details | ||
| Parts | Labor | ||
| White goods, plastic goods, light bulbs, fuses, and wearable items. | 6 Months | None | |
|
Items that either: Require electricity to operate, interface with electrical components or are comprised of more than 50% metal. |
1 Yr | None | |
| XE series Power Ends and single speed Super Pump TEFC motors. | 2 Yrs | None | |
| OmniPL Retrofit Kit | 3 Yrs | 1 Yr | |
| * Refer to PDF for more details | |||
