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WARRANTY

Enjoy peace of mind knowing that purchasing your Hayward products from an authorized seller will ensure that you receive knowledgeable product performance and application insights along with warranty support if you ever need it.

June 30, 2023 NOTICE: Any applicable warranty coverage for a product shall not commence prior to the delivery date of that product notwithstanding anything stated elsewhere to the contrary.

September 11, 2020 NOTICE: Because Hayward cannot control the quality of products sold by unauthorized sellers, our limited warranties apply only to a product that was purchased from Hayward or a Hayward authorized seller, unless otherwise prohibited by law.

Where To Buy(opens in a new tab)

Enjoy peace of mind knowing that purchasing your Hayward products from an authorized seller will ensure that you receive knowledgeable product performance and application insights along with warranty support if you ever need it.

June 30, 2023 NOTICE: Any applicable warranty coverage for a product shall not commence prior to the delivery date of that product notwithstanding anything stated elsewhere to the contrary.

September 11, 2020 NOTICE: Because Hayward cannot control the quality of products sold by unauthorized sellers, our limited warranties apply only to a product that was purchased from Hayward or a Hayward authorized seller, unless otherwise prohibited by law.

Where To Buy(opens in a new tab)

Need Warranty Support?

To schedule warranty service or repair, please contact the place of purchase or the nearest Hayward authorized service center, which you can find here. You can also reference the product owner’s manual for complete warranty details.

REGISTER A PRODUCT

Register your Hayward equipment now to receive a 90 day extended warranty, expert advice, rebate offers & more.

PRODUCT SUPPORT

We are here to help with all of your Hayward Pool Products. Get support by contacting us online.

WARRANTY INFORMATION

HAYWARD OFFERS 3 TYPES OF WARRANTY COVERAGE: EXPERT LINE WARRANTY, TOTALLY HAYWARD WARRANTY, AND OPEN LINE WARRANTY.

 

EXPERT LINE WARRANTY

Expert Line products are approved for sale only via brick-and-mortar locations. They qualify for Parts and Labor coverage.

TOTALLY HAYWARD WARRANTY

Totally Hayward dealers can offer extended warranty coverage to customers who purchase one or more Expert Line products.

OPEN LINE WARRANTY

Open Line products are approved for sale online and via brick-and-mortar locations. This includes W3 Model #s, Replacement Parts, White Goods, and Accessories. Warranty coverage for Open Line In-Ground products does not increase when sold via brick-and-mortar location, sold by a Totally Hayward dealer, or installed by a professional.


ALL PRODUCTS


Exceptions listed below

ADDT’L WARRANTY COVERAGE DETAILS

Automation & Sanitization


Cleaners









EXCEPTIONS


* Refer to 2024 Warranty PDF for more details



DOWNLOAD - 2023 PDF(opens in a new tab)(opens in a new tab)

2023 Expert Line Warranty PDF

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2024 Expert Line Warranty PDF





DOWNLOAD - 2023 PDF(opens in a new tab)(opens in a new tab)

2023 Open Line Warranty PDF

DOWNLOAD - 2024 PDF(opens in a new tab)(opens in a new tab)

2024 Open Line Warranty PDF



PRODUCTS


Additional warranty terms and exclusions apply. Residential products (excluding heat pumps) installed on Commercial applications will receive limited warranty coverage. Please see operations manuals for complete details.



DOWNLOAD - 2023 PDF(opens in a new tab)(opens in a new tab)

2023 Commercial Warranty PDF

DOWNLOAD - 2024 PDF(opens in a new tab)(opens in a new tab)

2024 Commercial Warranty PDF





DOWNLOAD - 2023 PDF(opens in a new tab)(opens in a new tab)

2023 Replacement Parts Warranty PDF

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2024 Replacement Parts Warranty PDF



Hayward Pool Products, Inc., warrants the components of this product to be free from defects in materials and workmanship during the warranty period.

The limited warranty excludes damage from freezing, negligence, improper installation, improper use or care, Acts of God or as specified in installation and operations manual. Parts that fail or become defective during the warranty period shall be repaired or replaced, at our option.

Proof of purchase is required for warranty service. In the event proof of purchase is not available, the manufacturing date of the product will be the sole determination of the purchase date.

To obtain warranty service, please contact the place of purchase or the nearest Hayward Authorized Service Center. For assistance on your nearest Hayward Authorized Service Center, please visit us at https://hayward.com/dealerlocator.

Hayward shall not be responsible for cartage, removal, repair or installation labor or any other such costs incurred in obtaining warranty replacements or repair.

The Hayward Pool products warranty does not apply to components manufactured by others. For such products, the warranty established by the respective manufacturer will apply.

The express limited warranty above constitutes the entire warranty of Hayward Pool Products with respect to its pool products and is in lieu of all other warranties expressed or implied, including warranties of merchantability or fitness for a particular purpose. In no event shall Hayward Pool Products be responsible for any consequential, special, or incidental damages of any nature.

Some states do not allow a limitation on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Hayward Industries, 1415 Vantage Park Dr., Suite 400, Charlotte, NC 28203

*Supersedes all previous publications