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FAQ

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

The cleaner’s rigid pipes knot or tangle.

  • One or more of the skim jet hole/s maybe clogged.  Contact your Hayward Authorized Phantom dealer for repair. 
  • Check all hose connections for possible leaks.  Ensure o-rings at rigid pipe connections are in place and not damaged.  Also check swivels, replace if necessary. 
  • Hose length is incorrect.  Adjust hose to required length using-measuring tape included with the cleaner. 
  • The cleaner has too frequent or too long of a spinout.  Install a cam with a fewer prongs or switch to the summer mode.  Contact your Hayward Authorized Phantom dealer for repair. 
  • Sweep hose may not be working or is moving too slowly.  Check for clogs or missing nozzles.   Also check the pressure. Use pressure-testing fitting it should be approximately 27psi. 
  • Float may not be centered on the flexible hose section nearest cleaning head.  Floats needs to be centered.