How to fix "Not Connected to my Router"?
This guide will cover what to do if you are unable to control your Omni system via the OmniLogic app. In most cases the app will display a red banner at the top of the screen, the message within the banner will indicate where the connection problem is occurring.
This guide covers:
- How to troubleshoot each of the 3 connectivity red banner error messages
- "You are offline"
- "Server not available. Please try again later"
- "Omni controller lost connection to router"
- How to get to the network diagnostic screen
- How to get your MSP ID and verify what firmware is installed on your Omni
- How to upgrade your Omni's firmware
- How to connect to a Wi-Fi network
- Information on how to diagnose connection problems using the network diagnostic tool
- What to do if you need additional help diagnosing a connection problem
Understanding the red banner message:
- When there is no internet connection on the device the app will display "You are offline" Click Here
- When the Omni server is down the app will display "Server not available. Please try again later" Click Here
- When the Omni Controller is offline the app will display "Omni controller lost connection to router" Click Here
Upgrading the Omni firmware
How to upgrade your Omni controller's firmware
- IMPORTANT: Before you upgrade the firmware, first check to see what version of the firmware you currently have installed. Click here for instructions
- As of November 2020, the latest version of the firmware is R4.0.0-b36766.
- A USB drive is required to upgrade the firmware of the Omni controller.
- The preferred USB drive to use is the Sandisk Cruzer. The USB drive must be 16GB or less.
- The firmware can be downloaded from the Firmware Center.
- Do not place the upgrade file into a folder on the USB drive.
- Ensure the upgrade file does not have an extension added. Click here for instructions
- We recommend backing up the Omni’s configuration before processing a firmware upgrade. Click here for instructions
- When ready to upgrade the firmware, insert the USB drive it into the USB port of the Omni controller. Click here for instructions
- Processing future upgrades over the air ( OTA ). Click here for instructions
Note:
This same process can be repeated to upgrade all Omni components, such as the:
- MSP: This is the Main System Processor
- MPP: The is the Main Board
- Wired & Wireless Remotes
- Smart Relay
- Spa Side Remote
- Expansion Panel
- Go to the system info screen (See Section "How to Verify Your MSPID and Firmware") to view what components are installed on your Omni system.
- After upgrading the MSP to firmware R4.0.0-b36766, the Omni controller will be able to process future updates over the air(OTA). (See pages 10-15 for more information on OTA updates)
For additional assistance:
If you are still unable to connect and would like us to help diagnose the problem further, we will need yhou to do the following.
- Go to the network diagnostic screen
- Take note at which step the diagnostic failed and the specific error message received when it failed.
- Verify your MSP ID: from the Omni controller press "config", then "system info", the MSP ID is displayed at the top of the screen.
Email a brief description of the problem along with
- The step at which the diagnostic failed
- The specific error message
- And your MSP ID
To customerappsupport@hayward.com. Someone will respond within 24-48 hours.
