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FAQ

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

Hoses are twisting (like a pretzel).

  • Perform the “Hang Test”. With the cleaner connected and running, hold the cleaner by the hose, below the water line. The cleaner should rotate in each direction, with a pause in between. If the cleaner is turning in one direction only, this will cause the hoses to twist.  This is a sign the gearbox needs to be replaced.
  • If the cleaner turns both ways with a stop in-between, place the cleaner on the pool floor. Observe the cleaner. If it now turns in only one direction, there is a problem with the “Pod”, “a-frame” and/or “turbine” connection.   One side may be loose or worn causing it to track in one direction.   Contact your Hayward Authorized dealer for repair.