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FAQ

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

Cleaner does not go to Bottom Mode when selector is in Auto Mode.

  • Selector switch on the gearbox may not be connected to the external slide switch. Open cleaner and reconnect or contact your Hayward Authorized Phantom dealer for repair. 
  • The Upper thrust jet hose maybe disconnected at the manifold or Jet.  Contact your Hayward Authorized Phantom dealer for repair. 
  • The top/Bottom check valve hose maybe disconnected at the manifold or gearbox.  Contact your Hayward Authorized Phantom dealer for repair. 
  • The top/bottom check valve maybe damaged or debris maybe preventing the check ball from closing and sealing.  Contact your Hayward Authorized Phantom dealer for repair. 
  • Selector collar inside the gearbox maybe broken or damage. Replace the gearbox. Contact your Hayward Authorized Phantom dealer for repair. 
  • The top/bottom piston in the manifold maybe stuck or damaged.  Contact your Hayward Authorized Phantom dealer for repair. 
  • There are damaged or broken teeth in the gearbox that is preventing the timing cam gear from rotating.  Replace the gearbox. Contact your Hayward Authorized Phantom dealer for repair.