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FAQ

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

Omni Guides

First, Power cycle the Omni Controller by selecting the power button at the bottom left of the screen, followed by pressing the shutdown option...
To connect to a 2.4 GHz Band Wi-Fi network, perform the following at the Omni controller:1. Use the right arrow to find the  “config” icon, then press it.2. Press “network”3. Press “setup wifi”4. Select...
Network Diagnostics:​• This guide will show how to get to the network diagnostic screen​• How to diagnose the “Omni controller lost connection to router” error message​• What to do if you receive...
On the main site:  Inside the SUPPORT inside of the navigation menu  under Resources  There's a link to Hayward Firmware Updates 
How to Verify your Omni App’s FirmwareTo locate your Omni App’s firmware, open the Omni app on your smartphone and do the following: ​ 1: Press the three lines at the bottom right corner. ​ 2: Press “About”. &#...
How to verify your MSPID and Firmware From the Display​1: Right arrow navigate to find the “config” button and select it 2: Press “system info”​ 3: System info screen:​ How to Verify your Omni MSPID and Firmware...
IMPORTANT: Before you upgrade the firmware, first check to see what version of the firmware you currently have installed. (See "How to verify your MSPID and Firmware")As...
Deleting your Omni Account Omni users can now use the Omni app to delete their accounts. ​ One of the main reasons to delete your account is to release the Omni equipment after selling your home and allow the new homeowner to register...
If the previous owner did not delete his account and release his Omni, please send us an email with your Omni's MSPID and the full address where the Omni is located. ​​Follow the steps below at the Omni control panel to find and record...
Please be advised that your Email Address used for your Hayward Omni Account is also your Username that is used to login to your account for the mobile app.  Future release of the mobile app will allow the user to recover their account.  &#...
Home PageIt is probably easiest if you take 4 minutes to watch the following video. It is a quick navigation tutorial that will help you get around the new app. It will walk you through features, favorites, schedules, and themes.     &...
From the home screen select the tile where your lights are located (pool, spa, backyard, etc) This will now bring you to the equipment menu. If the lights are configured they will show here. Some lights are not configured with the name light and might...
Multiple account access to one Omni Automation SystemThe easiest way to give someone access to your Omni based system is to share your username and password. Any number of accounts can be logged in at the same time. If you prefer not to share the account...
Changing the name of Backyard Site must be done from the Hayward web site, www.haywardomnilogic.com To change the Backyard Name  open the backyard list from the web...
Changing the name of a Body Of Water, a Pool or Spa, must be done from the Omni controller using the config wizard The config wizard is used to modify the configuration of your Omni system and equipment. It is advised that the config...
Themes are a method for storing a running configuration of your Omni system for future use. Each theme is a snapshot of the running configuration of the complete Omni system at the time it was created. Themes do not record nor directly affect the water...
From the mobile app you can control the Timed Chlorination to automatically chlorinate a Body Of Water using salt chlorination. Timed Chlorination actively runs for a percentage of each hour that the filter pump is running. You can check on the state...
Low and High Salt Alarms can be observed when the salt in parts per million is outside of the expected range in a Body Of Water.​ Salt Chlorination takes place while the Salt Level is between 2400 and 3800 ppm.​A Low Salt...
The Flowsensor detects water flow from the filter pump in a Body Of Water. It is unsafe to run water treatment features, such as heating, Chlorination, or pH adjustments while there is no water flow.​No Water Flow Flowsensor A No Water Flow...
The Error Provisioning Alarm can be caused from either or both​ The date/time of the Omni is out of sync with the server​ Poor Internet connection ​Please verify the Omni Automation System is set to automatically update the date...